IT Proximity Support Officer

İş haqqında

Deliver local proximity support to end users, covering incidents, service requests, troubleshooting and day-to-day assistance.Install, configure, replace and support workplace IT equipment, including laptops, desktops, docking stations, monitors, tablets, smartphones, printers, scanners, meeting-room equipment and related peripherals.Provide support for standard corporate tools and services, including Windows workstations, Microsoft 365 applications, Teams rooms, VPN access, printing services, telephony and approved business applications.Ensure that tickets are properly logged, classified, prioritized, followed up, escalated and closed in line with IT service management processes and agreed service levels.Act as the local point of contact for users, central IT teams, contractors, vendors and service providers to coordinate incident resolution and planned interventions.Support user onboarding, offboarding and mobility processes, including equipment preparation, access coordination, user guidance and recovery of IT assets.Perform first-level checks and basic troubleshooting for local network connectivity, Wi-Fi, telephony and meeting-room systems, escalating to the appropriate teams when required.Contribute to cybersecurity and compliance by applying Group IT rules, supporting patching and endpoint protection follow-up, promoting good security practices and reporting security anomalies.Identify recurring incidents and service improvement opportunities and propose practical corrective actions to the IT Manager. Əsas vəzifələr Deliver local proximity support to end users, covering incidents, service requests, troubleshooting and day-to-day assistance. Install, configure, replace and support workplace IT equipment, including laptops, desktops, docking stations, monitors, tablets, smartphones, printers, scanners, meeting-room equipment and related peripherals. Provide support for standard corporate tools and services, including Windows workstations, Microsoft 365 applications, Teams rooms, VPN access, printing services, telephony and approved business applications. Ensure that tickets are properly logged, classified, prioritized, followed up, escalated and closed in line with IT service management processes and agreed service levels. Act as the local point of contact for users, central IT teams, contractors, vendors and service providers to coordinate incident resolution and planned interventions. Support user onboarding, offboarding and mobility processes, including equipment preparation, access coordination, user guidance and recovery of IT assets. Perform first-level checks and basic troubleshooting for local network connectivity, Wi-Fi, telephony and meeting-room systems, escalating to the appropriate teams when required. Contribute to cybersecurity and compliance by applying Group IT rules, supporting patching and endpoint protection follow-up, promoting good security practices and reporting security anomalies. Identify recurring incidents and service improvement opportunities and propose practical corrective actions to the IT Manager. Tələblər Education: Bachelor’s degree or technical diploma in Computer Science, Information Technology, Electronics, Telecommunications or another relevant technical discipline. Minimum Experience: Minimum of 3 to 5 years’ experience in IT proximity support, service desk, workplace support or field support within a corporate or industrial environment. Required Skills: Strong hands-on knowledge of Windows workstations, Microsoft 365, Teams, mobile devices, printers, peripherals, basic networking, Wi-Fi and telephony support. Sound awareness of cybersecurity requirements, confidentiality rules, data protection principles applicable to operational environments.