Business Analyst

İş haqqında

- Own and manage the cross-functional team backlog. - Map, analyze and redesign business and customer processes required for new channels and initiatives. - Coordinate business requirements and outputs of the ongoing CRM and loyalty projects, ensuring alignment with transformation priorities. - Track initiative milestones, dependencies, risks, decisions and owners. - Measure implementation progress and business impact against company KPIs. - Prepare materials and analysis for the Weekly Commercial Committee and ensure follow-up of agreed actions. - Support the Team in developing the 2027–2029 strategy and transformation roadmap, translating strategic priorities into executable initiativesnd cross-functional working sessions. - Facilitate workshops and cross-functional working sessions. Education: - Bachelor’s degree in Business Administration, Economics, Finance, Management, Engineering, Information Systems or a related field. - Master’s degree is preferred. Experience: - 3+ years of relevant professional experience in business analysis, business transformation, process improvement, project management, consulting or related areas. - Demonstrated experience in business process analysis, requirements definition and process redesign - Experience coordinating cross-functional initiatives and multiple stakeholders. - Experience in hospitality, financial services, consulting, consumer businesses or digital transformation projects is an advantage - Experience working with CRM, customer-facing platforms, loyalty or data-related initiatives is an advantage Working Hours: - 5-day working week. - 2 (two) days off per week. Other Benefits: - Lunch provided by the company. - Corporate mobile phone number and call package. - Medical insurance. Work Location: - Place of Work: Baku, Azerbaijan/ "TABIA GROUP" LLC